Privacy policy

1. general information

The following information provides you with an overview of the processing of your personal data when you visit this website. Personal data is any information relating to an identified or identifiable natural person.

1.1 Person responsible

The controller within the meaning of the GDPR for the processing of personal data is

MoVida Living JV 2 S.à r.l.
2, Rue Henri M. Schnadt
L-2530 Luxembourg
E-Mail: BSL_CORPO_RE@broadstreet.lu

1.2 Processing of your personal data

We process your personal data when you visit the movidaliving.com website, provide us with information via a contact form on our website or contact us in any other way. Certain data is collected automatically by our IT systems when you visit the website or with your consent. This is primarily logging data (e.g. information about the browser type and version used, the user’s operating system, the time the page was accessed and the IP address). This data is collected automatically as soon as you enter this website. Certain data is collected in order to ensure the error-free and secure provision of the website. Other data may be used to analyze your user behavior. The aforementioned logging data is deleted by us after 7 days as standard, unless we are legally obliged to store it for longer.

You are neither legally nor contractually obliged to provide your personal data. However, it is possible that certain functions of our website depend on the provision of personal data. If you do not provide personal data in these cases, this may result in certain functions not being available or only being available to a limited extent. Automated decision-making, including profiling, does not take place.

1.3 Hosting

Our website content is hosted by the IT service provider RCarré S.A., 38-40, Parc d’Activités de Capellen, L-8308 Capellen, Luxembourg. When you visit our website, RCarré, as the processor, receives various technical data, including your IP address, which is transmitted by your browser and which is necessary for the operation and functionality of the website and to ensure security. We process this data on the basis of Art. 6 para. 1 lit. f GDPR (legitimate interest).

1.4 Security of your data

We have taken technical and organizational security measures to protect your personal data against manipulation, loss, destruction and against access by unauthorized persons.

1.5 Storage period

If no specific storage period has been specified in this privacy policy, we will delete your personal data as soon as the purpose for which we collected and processed the data no longer applies. Your data will only be stored beyond this point in time if we have no other legally permissible reasons for storing your data (e.g. retention periods under tax or commercial law). In this case, your data will be deleted once these reasons no longer apply.

1.6 Data processing outside the European Union

Among other things, we use tools from companies based in the USA or other third countries that are not secure under data protection law. If these tools are active, your personal data may be transferred to these third countries and processed there. We would like to point out that no level of data protection comparable to that in the European Union can be guaranteed in these countries. For example, US companies are obliged to hand over data to security authorities without you as the data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for surveillance purposes. We have no influence on these processing activities.

2. legal basis for data processing

If you have consented to data processing, we process your data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data are processed in accordance with Art. 9 para. 1 GDPR. In the event of express consent to the transfer of personal data to third countries, the processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information in your end device (e.g. via device fingerprinting), the data processing is also carried out on the basis of Section 25 (1) TDDDG. Consent can be revoked at any time. If your data is required for the purpose of initiating or fulfilling a contract with you, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your personal data if this is necessary to fulfill a legal obligation (e.g. storage of data) on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR. We will inform you about the relevant legal bases in each individual case in the following sections of this privacy policy.

3. nature and purposes of data processing

3.1 Cookies

Our website and subpages use so-called “cookies”. Cookies are small data packets and do not cause any damage to your end device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser. In some cases, cookies from third-party companies may also be stored on your device when you visit our website (third-party cookies). These enable us or you to use certain services of the third-party company (e.g. cookies for processing appointment booking requests). Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. displaying videos). Other cookies are used to evaluate user behavior or display advertising.

Cookies that are required to carry out the electronic communication process, to provide certain functions necessary for the website or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies (e.g. for appointment booking requests via the calendar integration on our website) and comparable recognition technologies has been requested, the processing is carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); consent can be revoked at any time. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted. If cookies are used by third-party companies or for analysis purposes, we will inform you about this separately in this privacy policy.

3.2 Borlabs Cookie Management

Our website uses the Borlabs Cookie Consent Tool from the provider Borlabs GmbH, Hamburger Str. 11, 22083 Hamburg, Germany, to obtain your consent to the storage of certain cookies in your browser or to the use of certain tools and to document these in accordance with data protection regulations. The legal basis for this is Art. 6 para. 1 sentence 1 lit. c GDPR in order to obtain the legally required consents for the use of cookies.
When you enter our website, a Borlabs cookie is set, which stores the consents you have given or the revocation of these consents.
The data collected will be stored until you ask us to delete it or delete the Borlabs cookie in your browser yourself or until the purpose for data storage no longer applies. Mandatory statutory retention periods remain unaffected by this. Details on data processing by Borlabs Cookie can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/.

3.3 Server log files

The website provider automatically collects and stores information in so-called server log files (also called log files), which your browser automatically transmits to us. These are

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address.

This data is not merged with other data sources. This data is collected on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website – the server log files must be recorded for this purpose.

3.4 Contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide there (name, email address and telephone number, if you provide these voluntarily), will be stored and processed by us for the purpose of processing the inquiry and in the event of follow-up questions. This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time. We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Mandatory statutory provisions – in particular retention periods – remain unaffected.

3.5 Request by e-mail or telephone

If you contact us by email or telephone, your request, including all resulting personal data (name, email address, request) will be stored and processed by us for the purpose of processing your request. This data is processed on the basis of Art. 6 para. 1 lit. b GDPR, provided that your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time. We store the data you provide to us via contact requests until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

3.6 Booking appointments via Calendly

We use the appointment scheduling tool Calendly on our website, an offer from Calendly LLC, 3423 Piedmont Road NE, Atlanta, GA 30305-1754, United States. You can use Calendly to select and book an appointment for a viewing directly with our responsible sales partner. The personal data you enter will be stored on Calendly’s servers. When you make an appointment, personal data such as your name, e-mail address and telephone number will be requested. You also have the option of entering further details in a comment field.

After choosing your appointment, confirming it and entering your contact details and the property, you will receive an e-mail from Calendly confirming your viewing appointment and subsequent appointment reminder e-mails. You can view Calendly’s privacy policy at the following link: https://calendly.com/legal/privacy-notice.

Your data is processed on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR. This can be revoked at any time. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here, https://calendly.com/legal/data-processing-addendum.

The personal data collected by us for the appointment via Calendly will be deleted after the appointment and the completion of your request. Furthermore, we will delete your data if you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies. Mandatory statutory provisions, in particular retention periods, remain unaffected.

3.7 Interactive maps from Area Butler

If you have consented to the storage of cookies, we use the Area Butler service of the provider KuDiBa GmbH, Nobistor 16, 22767 Hamburg on this website interactive maps. This enables us to show you our location addresses visually and offer you an interactive map on which you can obtain further information on facilities for daily needs in the immediate vicinity of our properties.
Area Butler receives the following information:

  • Name and URL of the retrieved file
  • Date and time of retrieval
  • Amount of data transferred
  • Notification of successful retrieval
  • Browser type and browser version
  • Operating system
  • Referrer URL
  • IP address
  • Requesting provider.

Further information on data protection in connection with the use of Area Butler can be found on the following website https://areabutler.de/datenschutz.

4. registration and use of the MoVida tenant portal

4.1 Description and scope of data processing

You can register for the “MoVida tenant portal” member area on our website. Use of the MoVida tenant portal is reserved for tenants of our rental properties. The MoVida tenant portal is offered and provided by a management platform of the service provider facilioo GmbH, Kurfürstendamm 90 10709 Berlin.
The access data will be provided to you by the property management company. To be able to log into the password-protected area of the MoVida tenant portal as a user, you must first log in by clicking on the invitation link sent to you by e-mail and using a password of your choice. This requires you to enter your data in the registration and login mask. The following data is collected as a minimum:

  • E-mail address
  • First name
  • Surname
  • Phone number

The data you provide in the registration and login screen will be used to provide information and process inquiries in the tenant portal and will not be passed on to third parties or to facilioo, except in the cases disclosed in this privacy policy.

4.2 Forwarding of data

As part of the concluded rental agreement, we will store your contact details (surname, first name, address, telephone number and e-mail address) as well as data required for the execution of the rental agreement. This data will only be passed on to the extent necessary:

  • Real estate agent
  • Janitor
  • Craftsman
  • Property management.

Data will only be passed on if this is necessary for the proper fulfillment of the rental agreement. Employees and contracted service providers as recipients are obliged to maintain confidentiality and to comply with data protection regulations. We do not pass on your data for advertising purposes.

4.3 Legal basis for data processing

If you enter personal data in the input masks marked as mandatory fields, this data is processed on the basis of Art. 6 para. 1 sentence 1 lit. b) GDPR. If you voluntarily provide us with additional information, the processing of this data is based on Art. 6 para. 1 sentence 1 lit. a) GDPR.

4.4 Purpose and duration of data processing

We process your personal data exclusively for the purpose of your registration/login to the MoVida tenant portal and its use. The data will be deleted as soon as it is no longer required for the purpose for which it was collected. Further details on facilioo’s data protection information can be found at: https://app.facilioo.de/privacy.html.

5. instagram

A link to the social network “Instagram” is integrated on our website. Instagram is a product of Meta. When you visit our website, a direct connection is not automatically established between your browser and Instagram. The connection is only established when you click on the link to Instagram. Instagram then receives the information that you have visited our site with your IP address. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram. You can find more information on this here: https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect.

6. rights of data subjects

You have the right:

  • in accordance with Art. 7 para. 3 GDPR, to revoke your consent to us at any time if you have given it. As a result, we may no longer continue the data processing that was based on this consent in the future. The legality of the data processing carried out until the withdrawal remains unaffected by the withdrawal.
  • to request information about your data processed by us in accordance with Art. 15 GDPR. In particular, you can request information about the processing purposes, the category of data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information on its details. You can contact us at any time with regard to this and other questions on the subject of personal data.
  • in accordance with Art. 16 GDPR, to immediately request the correction of incorrect data or the completion of your data stored by us.
  • in accordance with Art. 17 GDPR, to demand the deletion of your data stored by us, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims.
  • in accordance with Art. 18 GDPR, to demand the restriction of the processing of your data if the accuracy of the data is disputed by you or the processing is unlawful.
  • in accordance with Art. 20 GDPR, to receive your data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.
  • pursuant to Art. 21 GDPR to object to the processing if the processing is based on Art. 6 para. 1 sentence 1 lit. e or lit. f GDPR. This is particularly the case if the processing is not necessary for the performance of a contract with you. If it is not an objection to direct advertising, we ask you to explain the reasons why we should not process your data as we have done when exercising such an objection. In the event of your justified objection, we will examine the situation and will either discontinue or adapt the data processing or show you our compelling reasons worthy of protection on the basis of which we will continue the processing.
  • pursuant to Art. 77 GDPR, to lodge a complaint with a supervisory authority about the processing of your data in our company. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.